Shipping & Delivery
Where do you ship to?
Where do you ship to?
We are available in 40+ countries worldwide, including the US, Canada, UK, all of the EU and Australia. Other countries we ship to are:
Iceland, Japan, Mexico, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, and the United Arab Emirates.
The only places we can't ship to right now are India, Brazil, and Israel.
If your country isn't on that list, please send us an email and we'll do our best to add it! info.myswatches@gmail.com
How long does shipping take?
How long does shipping take?
Orders are usually processed within 1-3 business days, and shipping takes 6-14 business days on average worldwide.
You'll get a tracking number as soon as your order ships so you can follow it every step of the way :)
Do you ship internationally?
Do you ship internationally?
Yes, we ship to 35+ countries worldwide! Check our "Where do you ship to?" (above this question) section for the full list.
If your country isn't listed, send us an email at info.myswatches@gmail.com and we'll do our best to add it :)
How much is shipping?
How much is shipping?
Shipping is free for the US, Canada, Australia, and many more countries! A few countries have a small $2.99 shipping fee due to the longer distance.
You'll see the exact amount at checkout before you pay.
Will I get a tracking number?
Will I get a tracking number?
Yes! As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way.
Please give it 3-5 days for the tracking to update with the latest info!
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
In most cases, yes! Just send us an email at info.myswatches@gmail.com as soon as possible and we'll do our best to update it before your order ships.
Once it's shipped, we unfortunately can't make changes.
Where is my order?
Where is my order?
Once your order ships, you'll get a tracking number by email.
All orders can be tracked here.
If you are having trouble tracking down your order or finding the email, please send us a message at info.myswatches@gmail.com and we'll get it sorted for you!
I didnt get a tracking number?
I didnt get a tracking number?
Check your spam/junk or promotions folder first it sometimes lands there!
If you still can't find it, send us an email at info.myswatches@gmail.com and we'll get it sorted for you :)
Order Information
Can I change or cancel my order?
Can I change or cancel my order?
In most cases, yes! Just email us at info.myswatches@gmail.com as soon as possible and we'll do our best to update or cancel it before your order ships.
Please note that digital items are non-refundable once sent since they're delivered instantly.
Can I add something to my existing order?
Can I add something to my existing order?
In most cases, yes! Just email us at info.myswatches@gmail.com as soon as possible and we'll do our best to add it before your order ships out.
Once it's shipped, you'll need to place a new order.
Why was I charged but didn't get an order confirmation?
Why was I charged but didn't get an order confirmation?
This usually happens when the confirmation email lands in your spam or promotions folder, so check there first!
It can also be due to a typo in your email address at checkout. If you still can't find it, send us an email at info.myswatches@gmail.com with the name and email you used and we'll get it sorted for you.
Card Questions
How big are the cards?
How big are the cards?
Our swatch cards are credit card sized, so they fit perfectly in your wallet or purse.
Easy to take with you whenever you're shopping or getting ready :)
Are they laminated/waterproof?
Are they laminated/waterproof?
Yes! Our cards are 100% waterproof, so they're built to last.
Spill coffee on them, get caught in the rain, toss them in your wallet, they'll hold up just fine.
Will the colors fade over time?
Will the colors fade over time?
Nope! Our cards are scratch-resistant and won't fade with everyday use.
We just ask that you avoid leaving them in direct sunlight for long periods, as that can sometimes affect the colors over time.
How can i make sure my card doesn't break?
How can i make sure my card doesn't break?
Our cards are delicate, so we recommend keeping them somewhere secure like your wallet.
Avoid bending them and keep them out of direct sunlight for long periods, and they'll last you for years :)
Color Analysis Questions
How do i get an analysis?
How do i get an analysis?
Just take our quick color analysis quiz! It only takes a few minutes, and we'll match you with your perfect color season.
What if I don't like the result I got?
What if I don't like the result I got?
Send us an email at hello.myswatches@gmail.com and we'll take a closer look to make sure you've got the right season. We want you to feel 100% confident in your colors!
We'll ask you to send us a few clear selfies in varying lighting (like natural daylight and indoor light) so we can give you the most accurate analysis possible.
Do the photos affect my result?
Do the photos affect my result?
Yes! The photos you upload are an important part of your analysis, so we recommend taking them in natural daylight with no makeup.
Clear, well-lit photos help us give you the most accurate result possible!
Does my analysis change as I age?
Does my analysis change as I age?
Your color season is mostly determined by your undertone, which usually stays the same throughout your life. That said, things like your hair greying or whitening can shift which colors look best on you.
If you ever feel like your colors aren't working the way they used to, you can always retake the quiz!
Can i change my card type different from my results?
Can i change my card type different from my results?
Yes! Email us at hello.myswatches@gmail.com within 2 days of getting your results and we'll do our best to switch it for you.
Returns
What's your return policy?
What's your return policy?
As a small business, we're not currently set up to handle returns. But if there's an issue with your order, email us at info.myswatches@gmail.com and we'll do our best to make it right!
The cards changing how women shop.
Because they didn't realize how much they were wasting on the wrong colors.